Jake Mazulewicz, Ph.D.

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Jake Mazulewicz, Ph.D.

Speaker Expertise
Inspiration/Motivation

One day, an electrical engineer walked into a substation, flipped the wrong switch, and accidentally shut down a power plant. Because of that error, his company wound up paying about $1,000,000 per day until it was fixed. I help leaders like you prevent errors like that. Many people think of errors as defects. They try to eliminate all errors with detailed procedures, strict compliance, and zero tolerance. Over many years, I saw how this mechanistic approach creates fear, silences truth-tellers, and punishes innovative front-line experts.

So, when we work together, I give you a better approach drawn from the most practical strategies and skills I’ve gathered from 20+ years of experience including:

  • Service as a firefighter, an EMT, and a military paratrooper
  • Earning a Ph.D. in Education, and learning how to teach adults effectively
  • Leading all Human Performance / HOP initiatives for 3,600+ Lineworkers, Engineers, System Operators, Troubleshooters, Executives, and other experts in a large electric power utility
  • Designing a Near Miss Library that received over 150 voluntary reports and was endorsed by both company executives and Union leaders
  • Creating the Scan & Focus model of Situational Awareness
  • Helping to analyze over 300 incidents
  • Working with 250+ groups including: US Department of Energy, Fermilab, NERC, Chevron, Power Engineers, Southern Industrial Constructors, the Princeton Plasma Physics Lab, and Energy Safety Canada.

Presentation Description & Topics

Seven Practical Steps to Build a Culture of Safety & Human Performance / HOP

A 1-2 hour keynote, capstone, plenary, breakout, or 4-8 hour workshop

Burning Questions

  • How often do workplace errors happen?
  • How much do unwanted errors cost us?
  • Why can’t we just eliminate errors?
  • Why don’t people just follow procedures?
  • What do the world’s safest and most reliable teams do?

Seven Practical Answers

Unwanted errors and surprises in high-hazard industries can threaten life and limb, ruin careers, & sink reputations overnight. In this fast-paced presentation on practical Human Performance / HOP skills, you’ll hear powerful stories – some funny, some dramatic. And you’ll learn fundamentals of these seven steps successfully used by: pilots, firefighters, military paratroopers, air traffic controllers, and other high-reliability experts across the globe.

  1. Take a Learning-Based Approach
  2. Build Psychological Safety
  3. Lead After Action Reviews (AARs)
  4. Transform Investigations
  5. Apply Classic Defenses
  6. Improve Systems
  7. Build Resilience

Take Aways

  1. Seven practical ways to improve safety & reliability
  2. Why you should not rely solely on simple error prevention tools
  3. Three core differences between the Control-Based vs. the Learning-Based approach to errors

Four Practical Ways to Build Psychological Safety in Your Team

Many leaders believe that accountability will reduce errors. In reality, blaming people for errors often strangles communication, destroys trust, and creates more errors.

What’s the alternative? Increase engagement, communication, and learning by building Psychological Safety. In this fast-paced presentation, you’ll learn what Psychological Safety is, and discover four practical ways to build it in your team immediately.

You’ll Learn:

  1. Five (5) common blame-based phrases to avoid and 5 Psychologically Safer phrases to use instead
  2. Four (4) specific questions to ask that build Psychological Safety
  3. Practical tips on how to write an “Assurance Statement” you can use for the rest of your career

Ideal for:

  • Front-line supervisors, managers & senior leaders in high-hazard industries
  • Specialists in Safety, HSE, Human Performance / HOP, Investigation, andEvent Analysis

Formats:

  • 60-90 minute on-site keynote, capstone, plenary, or breakout
  • 60-90 minute webinar
  • Part of half-day or full day workshop

 

Event Reviews: When, Why & How to Lead Them

An incident happened.

Miscommunication, misunderstanding, and other complex errors were involved. How do you learn from it to prevent similar events in the future?

Simple techniques like the “Five Whys” often fix the blame, but don’t fix the problem. Root Cause Analyses (RCAs) are often too complex and expensive. Learning Teams are popular, but have some unique drawbacks, too.

In this concise presentation, you’ll get introduced to a practical alternative: Event Reviews. You’ll see plenty of real-world examples — some funny, some dramatic. And you’ll see how to apply the Event Review process to your unique needs.

You’ll Learn:

  1. The six (6) core steps of an Event Review
  2. Six (6) core questions to ask of any anomaly you find
  3. Practical, non-obvious tips to help you maintain trust and Psychological Safety throughout every Event Review you lead

Ideal for:

  • Front-line supervisors, managers & senior leaders in high-hazard industries
  • Specialists in Safety, HSE, Human Performance / HOP, Investigation, and

Event Analysis Formats:

  • 60-90 minute on-site keynote, capstone, plenary, or breakout
  • 60-90 minute webinar
  • Half-day or full day workshop

 

How to Build Trust & Expertise with After Action Reviews (AARs)

After Action Reviews (AARs) help save lives, build trust, and share priceless, unwritten expertise.

Safety-driven teams in the military, emergency fire & rescue services, and other high-hazard industries have used these psychologically safe, semistructured, post job debriefs for over 40 years.

In this fast-paced presentation, you’ll learn how to lead AARs for your team. And best of all, you’ll actually DO a brief real-world After Action Review.

You’ll Learn:

  1. How to ask the four key questions of an After Action Review (AAR)
  2. How to avoid eight (8) common mistakes of leading AARs.
  3. Why AARs have been called, “One of the most successful organizational learning methods yet devised.

Ideal for:

  • Front-line supervisors, managers & senior leaders in high-hazard industries
  • Specialists in Safety, HSE, Human Performance / HOP, Investigation, and

Event Analysis Formats:

  • 60-90 minute on-site keynote, capstone, plenary, or breakout
  • 60-90 minute webinar
  • Part of half-day or full day workshop

Hear what others have to say

“We got more practical ideas from Jake than from any other keynote we can remember. After dinner, we talked about Jake’s presentation for more than TWO HOURS! That led to REAL change when we returned to the plant.” – Maintenance & Reliability Leader at Xcelerate 2019

…Even our most senior and experienced experts were impressed!… Several attendees told me that they’ve already begun applying these practical skills to improve safety and human reliability in our field teams around the world.” – J.T. Lee, Senior HSE Advisor, Organizational Learning, Chevron

“Jake walked through his step 6 process so efficiently I could confidently complete an event review tomorrow! He was also very well spoken. The overview he provided while still including applicable examples was a great balance.” – Safety Manager for a steel construction company

“Jake has played an integral role in re-shaping culture & behaviors around safety and work planning…The use of fail-safes, adaptive thinking, and peer checks are becoming part of the way we do things.” – Work Planning & Control (WPC) Manager at a national scientific laboratory AARs